Returns & Exchanges

Due to the perishable nature of our banana bread mixes, we cannot accept physical returns, but we are committed to ensuring you love your baking experience. If your order arrives damaged or incorrect, please reach out within 14 days for a full replacement or refund.

1

Inspect Your Shipment

Upon arrival, please check your GoNanas package for any signs of damage or missing items from your order.

2

Document Issues

Take clear photos of the damaged packaging or incorrect product labels to help our team process your claim quickly.

3

Contact Support

Email our customer care team at [email protected] with your order number and the photos you collected.

4

Receive Resolution

Once approved, we will issue a refund to your original payment method or ship out a fresh batch of mix at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing